DataMaster Online - Print Accounting Solutions Questionnaire

Thank you in advance for your help with DMO Solutions. 
Our customers are your customers!
The information you give in the questionnaire will help us provide accurate information on your products to printing solutions resellers all over the world. 
By helping us improve our module on Solutions, you will be getting free, targeted advertising.

To ensure that we cover all the solutions from the office equipment market that are in your catalog, please fill in a questionnaire for each software product that your company designs or sells.
For each Solution you want to tell us about, follow the instructions at the end of the questionnaire, or click on the link in the mail again.

This Questionnaire is for Print Accounting Solutions.  If you would like to fill one in about Document Capture and Document Management Solutions, please get in touch with us.

To make it as easy as possible for you, most of the questions are phrased for Yes/No responses.  You can choose N/A for Not Applicable.  There is a Comments box at the end of each section.

If you have any questions or comments, please drop me a line: eb@datamaster.fr

Edward BILSON




* obligatory
The following questions are about you, and the software concerned with this questionnaire.
What is your surname? *
What is your first name? *
What is your company's name? *
What is your email address? *
What is the date? *
On which software product are you providing details? *
What are the strengths of this product, in your view? (optional question)
Please describe the product in a few lines.
What is the latest version of the software?
Are product updates distributed automatically?
yes     no     n/a
The following questions are about the Solution architecture.
Is there a software module to deploy on an MFP?
yes     no     n/a
Is there a server/MFP client architecture?
yes     no     n/a
Regarding compatibility among MFPs in a multi-brand environment, will the provision of different MFP client modules increase the cost of the solution?
yes     no     n/a
Or are MFP client modules bought on a per-CPU basis regardless of MFP make and model?
yes     no     n/a
Is there a workstation client application?
yes     no     n/a
Is there a server/workstation client architecture?
yes     no     n/a
Is there a server/web client architecture?
yes     no     n/a
Does the software support content servers?
yes     no     n/a
Can the software support a multi-site infrastructure?
yes     no     n/a
Is the software compatible with CITRIX servers and terminal services?
yes     no     n/a
Can the software be provided as a service (SaaS, Cloud)?
yes     no     n/a
Do you have any additional comments about the system architecture for your product?
The following questions are about installation and server requirements.
For which server OS is there support?
Windows Server 2003 32 bits
Windows Server 2003 64 bits
Windows Server 2008 32 bits
Windows Server 2008 64 bits
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
Linux
others, please state which :
Which of the following statements describe the software's chief component's installation requirements?
It may be installed on a server
It has to be installed on a server
A dedicated (application) server is required or recommended
It requires several servers
The main software installation can be on a client PC
Clients can be web-based (i.e. via a browser)
A workstation client is a requirement for operation or administration
(If Windows) it requires an IIS
(If Windows) it requires a dedicated IIS
Do you have any additional comments about Installation requirements?
The following questions are about workstation OS support for the client application, or for the main installation if this does not require a server OS.
Which of the following are supported?
Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10
Mac OS X
Linux
iOS
Android
Do you have any additional comments about Client Installation?
The following questions are about databases.
What type of database does the software use?
SQL
mySQL
Oracle
FoxPro
IBM DB2
don't know
others, please state which :
Do you have any additional comments about Databases?
The following questions are about user authentication at the MFP.
Can a user be authenticated at the MFP (directly or by means of an additional terminal managed by the software)?
yes     no     n/a
Can user authentication be based on LDAP?
yes     no     n/a
Does the software provide its own user authentication system?
yes     no     n/a
Is there another third-party user authentication system? If so please give details.
Are badge readers supported?
yes     no     n/a
Do you have any additional comments about User Authentication?
The following questions are about administering the system.
Is there an administration console?
yes     no     n/a
Can the MFP interface be configured?
yes     no     n/a
Is an API available for the software?
yes     no     n/a
Do you have any additional comments about Administering the software?
The following questions are about Software Development Kits.
Is a Software Development Kit available?
yes     no     n/a
What is the cost of the SDK ?
Is the SDK free?     Does the SDK cost less than €1000/$1300?     Does the SDK cost more than €1000/$1300?
Do you have any additional comments on SDKs or the other items above?
The following questions are about the markets you operate in and the language versions of your product.
Which of the following markets is the software targeted at:
Schools or universities?
Legal offices?
Architects?
Accountants or financial consultants?
Medical centers?
Small or medium-sized enterprises?
Public sector clients?
Large companies?
Which language versions of the software are available?
English
French
Spanish
German
Italian
Arabic
Russian
Which markets is the software available in?
EMEA
North America
Asia and Australasia
Do you have any additional comments on Markets and Language versions?
The following questions are about user management.
Does the software manage access to copy, scan and fax modes for authorized users at the printing station?
yes     no     n/a
Can access to equipment be restricted for groups?
yes     no     n/a
Can user management features be grouped and applied as policies or strategies?
yes     no     n/a
Do you have any additional comments about User Management?
The following questions are about device management.
Does the software have device management features?
yes     no     n/a
Does the software display paper tray levels?
yes     no     n/a
Does the software display consumables status?
yes     no     n/a
Does the software display counter data?
yes     no     n/a
Does the software inform about equipment incidents?
yes     no     n/a
Can maintenance jobs be scheduled within the software?
yes     no     n/a
Does the software provide (intervention or similar) event management (e.g. email alerts)?
yes     no     n/a
Is the device management software accessible remotely?
yes     no     n/a
Can the software access remote machines?
yes     no     n/a
Can the software manage manufacturer-specified lifetimes for the following items:
toner cartridges
drums or photoreceptor units
fuser units
Do you have any additional comments about Device Management?
The following questions are about equipment discovery (e.g. during installation).
Can the software discover equipment on a LAN?
yes     no     n/a
Can the software retrieve device manufacturer and model information?
yes     no     n/a
Can the software retrieve technical data about devices (e.g. RAM, HD capacity, presence of fax card etc)?
yes     no     n/a
Do you have any additional comments about Equipment Discovery?
The following questions are about remote device configuration.
Does the software support remote device configuration?
yes     no     n/a
Exclusively for the developers own brand?
yes     no     n/a
Are any other devices supported, even in part?
yes     no     n/a
Please list the other makes supported:
Can the device address book be updated remotely using the software?
yes     no     n/a
Can the remote device's IP address be modified remotely using the software?
yes     no     n/a
Can the software be used to administer device walk-up user rights?
yes     no     n/a
Do you have any additional comments about Remote Device Configuration?
The following questions are about print queue management and features.
Does the software manage print queues?
yes     no     n/a
Can the software display print queues?
yes     no     n/a
Can print jobs be deleted individually?
yes     no     n/a
Can the print queue be reset?
yes     no     n/a
The following questions are about unprinted jobs in the queue (e.g. non-pulled secure print jobs).
Can the software list retained jobs in print queues?
yes     no     n/a
Can the list be cleared of these jobs in a single command?
yes     no     n/a
Can print queues be cleaned on a schedule?
yes     no     n/a
The following questions are about (security) watermarks applied on jobs in a print queue.
Can watermarks be input as text?
yes     no     n/a
Can images be used as watermarks?
yes     no     n/a
Can watermarks be applied according to printing app or user?
yes     no     n/a
Do you have any additional comments about Print Queue Management?
The following questions are about how the software helps with managed print or document services contracts.
Is the software able to support MPS/MDS contracts?
yes     no     n/a
Device management: Are machine data transmitted to equipment and/or service providers?
yes     no     n/a
The following questions are about printing costs.
Can printing costs be entered?
yes     no     n/a
Does the software employ lists of per-page print costs for each device?
yes     no     n/a
Does the software employ lists of per-copy finishing costs for each device?
yes     no     n/a
Do you have any additional comments about Print Costs Management or MPS features?
The following questions are about usage reporting.
How many different reports are available?
Are the following reporting features available from within the software?
Analyses of print mode usage by user
Analyses of usage by authenticated user at the machine (copy, fax and scan modes)
Analysis of usage by machine
Analysis of usage by group of users (department or any grouping)
Analysis of usage by group of users defined in LDAP
Analysis of costs of usage
Equipment activity history within the software
Number of copies made
All printing through the print queue
Printing divided into color/monochrome
Analyses of simplex/duplex usage
Analyses of scanner usage
The machine's fax log
Does the software manage email alerts?
yes     no     n/a
Is there a report creation tool provided with the software?
yes     no     n/a
Is it possible to display a usage-related message to the user on the MFP screen?
yes     no     n/a
Can user activity be anonymized?
yes     no     n/a
Do you have any additional comments about Print Usage Reporting?
The following questions are about Quotas.
Does the software manage quotas?
yes     no     n/a
Does the software manage quotas per user?
yes     no     n/a
Does the software manage quotas per group of users?
yes     no     n/a
Does the software manage quotas per LDAP group?
yes     no     n/a
Do you have any additional comments about Print Quotas?
The following questions are about Cost Recovery.
Does the software manage cost recovery?
yes     no     n/a
Can printing prices (for billing purposes) be entered?
yes     no     n/a
Does the software employ tariffs of per-page print costs for each device (for billing purposes)?
yes     no     n/a
Does the software employ tariffs of per-copy finishing costs for each device (for billing purposes)?
yes     no     n/a
Can "Draft" usage be separated out? This is where the costs are not billable, but still attributed to user and/or equipment.
yes     no     n/a
Can the software manage two cost profiles: actual and assigned (to manage profitability)?
yes     no     n/a
Does the software integrate with any online payment services? Please state which:
Does the software integrate with any pre-paid card services, or similar? Please state which:
Does the software manage user credit accounts?
yes     no     n/a
Does the software support coin-operated devices? If so please state which:
Do you have any additional comments about Printing Costs Recovery?
The following questions are about rules-based routing of print jobs.
Does the software route print jobs on the basis of rules?
yes     no     n/a
Can routing rules be defined using tools within the software?
yes     no     n/a
Can rules be skipped by any means?
yes     no     n/a
Is forced routing of a print job applicable by type of document?
yes     no     n/a
Is forced routing of a print job applicable by size of the print run?
yes     no     n/a
The following questions are about print job modifications.
Can email printing in monochrome be forced?
yes     no     n/a
Are there general job options for forced monochrome printing?
yes     no     n/a
Can jobs be printed on both sides of the paper (duplex) obligatorily?
yes     no     n/a
Can forced duplex printing be applied by print-job file type?
yes     no     n/a
The following questions are about the way users are notified of modifications to their print jobs.
Are users informed of forced print options?
yes     no     n/a
Are users given a message to print a job on another printer?
yes     no     n/a
Can forced print options be managed by a client-side agent?
yes     no     n/a
Can forced print options be managed by email?
yes     no     n/a
Can forced print options be managed by popup (Windows 7 excepted)?
yes     no     n/a
Is there Windows 7 support for a user advisory system?
yes     no     n/a
Do you have any additional comments about Rules-based Routing and print job modifications?
The following questions are about pull printing and similar features.
Does the software manage pull printing?
yes     no     n/a
Is pull-printing available at the printer selected by the user at their workstation?
yes     no     n/a
Is pull-printing available at any printer with the same print queue host?
yes     no     n/a
Does the software provide pull-printing at other compatible printers on the LAN?
yes     no     n/a
Does the software provide pull-printing on compatible printers linked by the internet?
yes     no     n/a
Does the software support pull-printing from mobile devices?
yes     no     n/a
Does the software handle payment for pull-printing services?
yes     no     n/a
Do you have any additional comments about Pull Printing, or about Secure Printing?
The following questions are about Total Cost of Ownership (TCO) assessments.
Does the software help calculate machine TCO?
yes     no     n/a
Can consumables costs be entered?
yes     no     n/a
Can electrical consumption costs be entered?
yes     no     n/a
Can machine acquisition costs be entered?
yes     no     n/a
Do you have any additional comments about TCO?
The following questions are about the technical aspects of your Print Accounting and/or Device Management solution.
Can the software process MIB data from any make of device?
yes     no     n/a
Does the software work over a LAN?
yes     no     n/a
Can the software work across several sites?
yes     no     n/a
Which of the following formats can the software export to?
csv xml
To which financial applications can usage data be exported?
Sage
TASC
QuickBooks
Argos Platform (Sepialine)
Copitrak
Equitrac
iBillback
nQembedded
Print Audit
others, please state which :
Do you have any additional comments about the technical aspects of your product ?
The following questions are about the way the software is licensed.
Which of the following options describes the way the software is licensed?
The software is free.
per CPU
per print queue
per server
per user
Do you have any additional comments about pricing and licensing of your product? Please give details of the differences between editions.